Tenant FAQ

Below are some frequent questions we hear from our tenants. If you do not see an answer, you are looking for reach out here. We are happy to help! 

Prospective Renters FAQ 

What do you need for the application information? 

When applying for the rental application you will need to provide the following:

  • -A $55 application fee is required. 
  • -A copy of a valid form of identification and proof of income. 
  • -2 years of residential history as well as contact information for your rental references
  • -Your monthly income, and please note that most properties require that applicant’s combined gross income is at least three (3) times the monthly rent amount.
  • -Acceptable forms of income verification include pay stubs, tax return documents, W2, or military LES. If you have questions on documentation requirements, please contact Client Support at 402-397-7775, option 2.
  • -All residents over the age of 18 must submit a separate rental application for the application to be considered complete. 

How long does it take to find out if I am approved? 

  • 24-72 hours (about 3 days).  

What is your security deposit policy? 

  • For most properties, the security deposits equal to one month’s rent. The full amount needs to be paid before moving in. 

What costs should I expect before moving in? 

  • -An application fee of $55 for each applicant 
  • -First month’s rent and security deposit
  • -Pet fees (if applicable)
  • -Set up of rental insurance
  • -Any costs associated with setting up your monthly bills such as utilities, internet, etc.
  • -An admin fee of $195.00 charged at the time of move-in 

What is your pet policy? 

  • The pet policy depends on the terms in each lease agreement. Pets must be approved prior to your application being approved.

Do I need renters’ insurance? 

  • Yes, all tenants must have rental insurance before moving in. You will need to provide proof of the appropriate renters insurance coverage before you pick up keys to the property.

 

Current Renter FAQ’s 

Where can I pay my rent? 

  • -Easily schedule your rent in just a few simple clicks using our tenant portal. No need to search for your checkbook, or stamp and envelope. To pay, log into your account and link to your preferred financial account.  
  • -If for any reason you cannot make your rent payment, please contact Client Support at 402-397-7775, option 2. 

When do late fees apply? 

  • Late fees apply if payment is not received by the third of the month.  

What do I do if I want to get a pet? 

  • Contact Client Support to see if your property allows pets. All pets must be approved prior to bringing the pet to the property. A pet deposit and pet rent may be required.

Can I get an additional pet? 

  • Yes, based on the property. However, an additional pet deposit may need to be paid and the Pet Agreement will be amended. 

I want to sublet my rental, is this allowed? 

  • Unfortunately, we do not allow subletting. If you have questions or need to break a lease, please reach out to Client Support at 402-397-7775, option 2.

My lease is expiring soon, and I want to move out. What do I do? 

  • We are sad to see you go! At the end of your lease, you are required to deliver a 30-60 day written notice to vacate. Please refer to your lease agreement to determine how long of a notice you are required to provide. The notice to vacate can be initiated by emailing us at customerservice@pjmorgan.com. The notice should include the date you are planning to vacate.

How do I break my lease? What am I responsible for? 

  • Contact Client Support. If you choose to move out before the end of your lease, you are responsible for monthly rent, utilities and upkeep until the lease ends or a new tenant moves in (whichever occurs first). You may be responsible for all fees associated with marketing and releasing the home as well.

When do I need to give notice to vacate? 

  • You need to give written notice to Client Support at lease 30-60 days before terminating your lease. Please verify with Client Support or check your Lease Agreement for the required timeline.

 

Maintenance FAQ’s 

How should I submit a maintenance request? 

All repair requests can be submitted through your tenant login located here. 

How do I know if maintenance is an emergency issue or not? 

A “maintenance emergency” is something that requires immediate attention. PJ Morgan Real Estate considers the following Maintenance Emergencies:  
-Fire (call 911 immediately) 
-Flooding 
-Frozen pipes 
-Sewer line/water main break 
-Non-working furnace in cold weather 

What if I lose my key or am locked out of a property? 

If you lose your key or are locked out the tenant is responsible to contact a locksmith to regain entry in case of a lockout. During business hours a tenant may request a copy of a key from the office to regain entry.